A new chapter will begin for the Post Office Branch in Maescanner Road when it officially relocates to Dafen Stores, on the same road, on Friday, January 8th, 2016. The move is part of national modernisation plans of the Post Office Network.
The majority of public feedback for the move has been supportive, with many customers welcoming the convenient new location, level access and easier parking that the change will provide. Others have been appreciative that services will be retained locally, after concerns about the loss of the Post Office, a vital community hub and service.
One benefit will be that Post Office opening hours will be aligned to those of the store, giving Post Office customers significantly extended access throughout the week, including Saturday afternoons and Sundays.
Regular customers at Dafen Stores will have noticed that shop-fitters have been busy in the weeks leading up to the hand-over date, bringing the shop up-to-date and in line with Post Office specifications.The new branch will operate from two serving points at the retail counter, enabling customers access to a wide range of products and services alongside retail transactions. There will be sufficient space, with aisles and queuing areas kept free from obstruction for customers.
Transactions through the new 'local style branch' are designed to be quick and efficient to operate, allowing for fast and effective customer service. Transactions will be automated in many cases, helping to alleviate queues and make the service easy for branch staff and customers. The new branch will cater for the vast majority of products and services, however, a small number of transactions that are more time consuming, complex or paper based, such as payment by cheque, won’t be available. These will continue to be available at Llwynhendy Post Office Branch. For those using public transport, Llanelli Post Office branch may also provide a convenient alternative option.
We wish Julie, David, family and staff the best of luck in their new undertaking.
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